At Flower Delivery West Drayton, we pride ourselves on being your trusted local florist. We are committed to delivering the freshest flowers to homes and businesses throughout West Drayton and the surrounding areas. Every bouquet is hand-selected and carefully arranged to ensure lasting beauty and delight. Your satisfaction is our top priority, and our Fresh Flowers Guarantee underpins every order we deliver.
Should your flowers arrive damaged or in poor condition, rest assured we will make it right. Please inspect your delivery promptly upon arrival. If you notice any damage to the flowers or packaging, contact us within 24 hours of receipt. When reporting a damaged delivery, we may request supporting photos to assess the issue and expedite your claim. Once validated, we will either arrange a replacement as soon as possible or issue a full refund based on your preference.
We guarantee the freshness of our flowers from the moment they arrive at your door. Our floral arrangements should remain vibrant and beautiful for at least 5 days, provided they are cared for as recommended. If your flowers wilt or deteriorate significantly within this freshness window, and you have followed our care guidelines, please notify us immediately. Our team will investigate and offer a suitable resolution, such as a replacement bouquet or a partial/full refund.
Your happiness matters to us. If your flowers do not meet our quality standards or you are dissatisfied for any reason, you have the option to request a replacement, store credit, or a refund. Simply get in touch with us within 48 hours of delivery, providing your order details and, if applicable, photos of the flowers. We will process your request efficiently, and refund methods will match your original payment method unless you request otherwise. Please note, refunds may take up to 5 working days to appear, depending on bank processing.
We always strive for excellence and welcome feedback that helps us improve. If you have a complaint relating to your order, the delivery process, or any aspect of our service, please contact us as soon as possible. Our dedicated customer care team will acknowledge your complaint within one working day and initiate a thorough review. We aim to resolve all complaints within 3 working days, keeping you updated on progress throughout. In cases requiring further investigation, we will provide you with a clear timeline and outcome.
As a leading West Drayton florist, our reputation within the community is built on delivering both exceptional flowers and dedicated customer service. We stand behind every arrangement we create for our neighbours in West Drayton and surrounding areas. Thank you for choosing Flower Delivery West Drayton to celebrate your special moments and for trusting us in your important occasions.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
