Welcome to Flower Delivery West Drayton. These Terms & Conditions (the "Terms") govern your use of our online platform and services for ordering and receiving flower deliveries across West Drayton and its surrounding areas. Before placing an order with us, please read these Terms carefully. By accessing our website, placing an order, or accepting a delivery, you agree to be bound by the Terms set forth below. These Terms apply to all customers in West Drayton and neighbouring localities engaging with our online flower delivery service.
Flower Delivery West Drayton offers an e-commerce platform enabling you to browse, select, and purchase flowers, plants, and associated gift items, with delivery to residential or business addresses in West Drayton and nearby areas. Our services are designed for individual and corporate clients alike, ensuring prompt and quality flower arrangements for any occasion.
1. Browsing & Selection:
Customers can browse our catalogues online, selecting from a diverse range of floral arrangements and related products. Each product listing includes a detailed description, size options, price, and available delivery dates for West Drayton and the local area.
2. Placing an Order:
To place an order, choose your desired items and add them to your basket. Proceed to the online checkout, where you will be asked for delivery details (including address and recipient information), preferred delivery date, and a personal message if required. Please ensure all information, especially recipient name, address, and contact number, are entered accurately to avoid delays or failed deliveries.
3. Order Confirmation:
Once you have completed your order and payment has been successfully processed, you will receive an order confirmation number along with a summary of your purchase. Confirmation will be shown on the website and provided via SMS or email (where provided). Orders are deemed confirmed once payment is received and you have received confirmation.
4. Order Amendments:
Should you wish to amend your order, please contact us as soon as possible. Amendments can only be accommodated if the order has not entered the preparation or dispatch phase. Amendments are not guaranteed and may be subject to additional fees depending on the changes requested.
Payments for all flower orders and delivery charges must be made in full at the time of ordering through our secure online payment gateway. We accept all major debit and credit cards and may offer additional secure payment methods for the convenience of West Drayton clients. We do not store your card details once a transaction is complete.
All prices shown on the website are inclusive of VAT (where applicable) and will be clearly indicated at checkout, including any applicable delivery charges. A delivery charge may apply depending on the delivery address in West Drayton or near areas, the order value, and the chosen delivery time slot. Full payment is required before orders can be dispatched.
If your payment is not authorised or fails for any reason, your order will not be processed. Flower Delivery West Drayton is not responsible for any delays caused by payment processing issues.
Order Cancellations by You:
You may cancel your order in accordance with the Consumer Contracts Regulations (2013) and the guidance below:
Order Cancellations by Us:
Flower Delivery West Drayton reserves the right to cancel any order prior to delivery, including, but not limited to, cases of: unavailability of certain flowers, inaccurate or insufficient information provided, or payment issues. If an order is cancelled by us, we will notify you promptly and refund any monies paid.
Refunds:
Refunds are issued only in accordance with the above cancellation policy or in instances where the goods are damaged upon receipt, delivered late, or not as described. In the event of an issue, contact us with your order number and photographs (if applicable) within 24 hours of delivery. Approved refunds will be processed using the original payment method.
Flower Delivery West Drayton provides delivery services to all addresses within West Drayton and its surrounding areas, subject to availability. Delivery slots are visible at checkout; while we endeavour to fulfil preferred delivery times, these are estimates and not guaranteed. For same-day or urgent deliveries, please place orders as early as possible; availability may be limited during peak times (e.g., Valentine’s Day, Mother’s Day).
Where delivery cannot be made due to recipient unavailability or incorrect address details, our driver may leave the order with a neighbour or at a safe location (where possible) and leave a calling card for the recipient. Additional delivery attempts may incur extra charges. If delivery is not possible and the order is returned to us, additional fees may be applied to redeliver to West Drayton or nearby locations.
We endeavour to deliver flower arrangements as pictured and described on our website. However, as flowers are a seasonal, natural product, occasional substitutions of equal or greater value may be necessary to ensure freshness and timely delivery in West Drayton and neighbouring areas. Any substitutions will reflect the overall style, colour scheme, and value of the selected arrangement. Should a significant substitution be required, we will attempt to contact you before dispatch.
You are responsible for providing accurate information, including recipient name, address, and contact details. We cannot accept liability for failed deliveries or delays resulting from missing or incorrect information. It is your responsibility to ensure someone will be available to accept the delivery at the chosen address and date.
Our liability to you for any loss or damage arising in connection with your order is strictly limited to the total amount paid for the relevant products and delivery. We are not liable for indirect, consequential, or incidental damages including, but not limited to, loss of goodwill or emotional distress arising from a missed or delayed delivery.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law. Flower Delivery West Drayton will not be responsible for failed deliveries arising from extreme weather, natural disasters, acts of terrorism, pandemics, or other events beyond our reasonable control.
All product images, website content, designs, and branding found on the Flower Delivery West Drayton website remain the intellectual property of their respective owners. Use of this material for purposes not expressly authorised (such as copying, downloading, or commercial use) is prohibited.
We handle all customer data in accordance with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018. Personal information is used solely for processing orders, delivering flowers in West Drayton or surrounding areas, and customer service. We do not sell or share your personal information with third parties for marketing purposes without your consent.
Flower Delivery West Drayton reserves the right to update or amend these Terms at any time. If we make changes, a revised version will be posted on our website indicating the latest update date. Continued use of our services constitutes your acceptance of the revised Terms.
These Terms and any disputes arising in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales. You and Flower Delivery West Drayton agree that the courts of England and Wales will have exclusive jurisdiction over any claim or dispute arising from, or related to, the use of our services and these Terms & Conditions.
For all queries regarding orders, deliveries, or these Terms & Conditions, please contact our customer support using the details provided on our website. We endeavour to respond to all enquiries promptly to ensure a smooth and stress-free flower delivery experience across West Drayton and the surrounding communities.
These Terms & Conditions are applicable to customers throughout West Drayton and all adjacent areas serviced by Flower Delivery West Drayton. By placing an order, you confirm that you have read, understood, and accept these Terms in their entirety.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Drayton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Drayton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
